SME suddenly not starting anymore

Tool Set SME
1

Hi there,

I’m having a very urgent problem (since I need to solve an urgent customer ticket) with the SME (10.3.3) of A12 version 2023.06-ext3. When starting it (under Windows) it shows the spinner forever.

  • It worked perfectly yesterday
  • I simply reloaded the workspace in the running application and since then I’m having the problem
  • I tried several restarts of the SME
  • I restarted my computer
  • I started the SME from command line and enabled the logs
  • I checked the logs and saw that a certain “port is not reachable”
  • I killed the task on that port (java.exe) and tried again

But nothing helps!!!

$ ./Simple\ Model\ Editor.exe --enable-logging

[1416:0222/110400.226:ERROR:cache_util_win.cc(20)] Unable to move the cache: Zugriff verweigert (0x5)
[1416:0222/110400.226:ERROR:cache_util_win.cc(20)] Unable to move the cache: Zugriff verweigert (0x5)
[1416:0222/110400.238:ERROR:disk_cache.cc(205)] Unable to create cache
[1416:0222/110400.238:ERROR:gpu_disk_cache.cc(673)] Gpu Cache Creation failed: -2
[1416:0222/110400.238:ERROR:disk_cache.cc(205)] Unable to create cache
[1416:0222/110400.238:ERROR:gpu_disk_cache.cc(673)] Gpu Cache Creation failed: -2
11:04:02.554 > Starting sme process with command: "C:\dev\apps\A12 Tools - 2023.06.3\A12 Tools - 2023.06\bin\java\17.0.6+10\bin\java -jar -Dserver.port=63497 -Dspring.web.resources.static-locations=file:C:\dev\apps\A12 Tools - 2023.06.3\A12 Tools - 2023.06\bin\simple-model-editor\10.3.3\static C:\dev\apps\A12 Tools - 2023.06.3\A12 Tools - 2023.06\bin\simple-model-editor\10.3.3\sme.jar"
11:04:03.105 > [PORT : 63497] CHECK - Port not reachable
[1416:0222/110403.250:ERROR:service_worker_storage.cc(2014)] Failed to delete the database: Database IO error
11:04:03.622 > [PORT : 63497] CHECK - Port not reachable
11:04:03.968 > [63497]: ---------------
 Data Services
---------------

11:04:04.133 > [63497]: 2024-02-22T11:04:04.131+01:00  INFO 9088 --- [           main] c.m.a.s.backend.SMEBackendApplicationKt  : Starting SMEBackendApplicationKt v10.3.3 using Java 17.0.6 with PID 9088 (C:\dev\apps\A12 Tools - 2023.06.3\A12 Tools - 2023.06\bin\simple-model-editor\10.3.3\sme.jar started by bott in C:\dev\apps\A12 Tools - 2023.06.3\A12 Tools - 2023.06\bin\simple-model-editor\10.3.3)

11:04:04.137 > [PORT : 63497] CHECK - Port not reachable
11:04:04.139 > [63497]: 2024-02-22T11:04:04.143+01:00  INFO 9088 --- [           main] c.m.a.s.backend.SMEBackendApplicationKt  : No active profile set, falling back to 1 default profile: "default"

Other SMEs of different versions start fine! And as I mentioned before, this one started as well, a few hours ago :scream:

Do you have any ideas?

Cheers,
Bianca

P.S.: I’m trying to help myself with the a12qaserver in the meantime…

2

Moin @bianca-firm-knoll,
not really a final solution for you, but I experienced a similar issue with the SME 10.4.1 in ext4.
Even restarting didn’t solve it for me, I had to reinstall the Modelling Tools again.

After the reinstall, I can use the SME again without having the bootloop of SME server starting.

Hope that still helps if it’s really urgent now :slight_smile:

3

There is a ticket for this issue (A12-15595) and this has been fixed for the upcoming 2023.06-ext5 release.

@mgm’ies: Please add your log files to the ticket with SME Version

As @jan-static-daemon suggested, the current solution is to re-install the Modeling Tools in a new folder.