ErrorToolTip doesn't work right on Chrome under Windows

anon10130690 · January 8, 2019, 1:05pm

Hallo,

I have the problem, that the ErrorToolTip doesn’t work right in Chrome under Windows. Normally the text of the tooltip will be displayed, when you hover over the button (near the button). But If you use Chrome under Windows the hovering thing doesn’t work. You have to click on the Button. Than it will display a modal overlay in the middle of the screen and because of an overlay error (with the richtext editor ?) you can’t close the tooltip anymore.

overlayError

Is this a known problem, which will be solved?

Best regards,
Nora

jbrockmeyer_inactive · January 8, 2019, 5:02pm

If this is also the <PROJECT_NAME> version using ERU webtools v5.2.0-rc.1, then: yes. Problem is known, and will be solved by replacing the ERU-specific rich-text editor with the A12 widget.

But this screenshot seems to be a normal text area field. Are you sure that it is a rich text editor field?

ntcnguyen_inactive · January 9, 2019, 3:31am

Hi @anon10130690,

There are different ways to trigger the Tooltip:

On untouchable devices: hover over the button → Tooltip will display near the button.
On touchable devices: click on the button → Tooltip will show as a modal overlay (cannot trigger Tooltip by hover).

Can you tell me which type of device you used to test the ErrorTooltip?

ntcnguyen_inactive · January 9, 2019, 3:33am

Hi @jbrockmeyer_inactive,

I think this is a problem with Tooltip widget, not the Tooltip of Plugin Editor

anon10130690 · January 9, 2019, 6:55am

Hi @ntcnguyen_inactive,

I have tested it on a normal laptop → untouchable device

ntcnguyen_inactive · January 9, 2019, 7:25am

That’s strange…

Can you show me the HTML structure?
It will be better if you can show me the code that used ErrorTooltip widget.

P/s: I’m a member of Widgets team just in case you don’t know

anon10130690 · January 9, 2019, 11:39am

Hi @jbrockmeyer_inactive,

yes, I’m sure, that this textfield is a widget rich text editor

anon10130690 · January 9, 2019, 11:42am

Hi @ntcnguyen_inactive,

paradoxically today it works by hovering. I don’t know what changed, but the wohle part, where we use the ErrorTooltip wasn’t touched.

nadine-risen-bud · January 10, 2019, 1:30pm

Hej @anon10130690 ,

there is a known issue with desktop devices and win 10 → <INTERNAL_LINK> and <INTERNAL_LINK>

Somehow the hardware operates in mobile mode. When starting your laptop in the morning everything seems fine but after locking the computer and unklock it will run in mobile mode.
Maybe your problem is the same. Does it still work now or did it only work this morning?

A lot is described in the tickets I mentioned. Just check them…

hope that helps

anon10130690 · January 10, 2019, 2:18pm

Hi @nadine-risen-bud,

till now, I couldn’t reproduce the hovering-issue on my laptop. But I will keep an eye on it. Thank you for mentioning the known issue.